Designing Smart Services: A System Dynamics-Based Business Modeling Method for IoT-Enabled Maintenance Services

dc.contributor.author Akkermans, Henk
dc.contributor.author Zhu, Quan
dc.contributor.author Fang, Feng
dc.contributor.author Lamper, Laurens
dc.contributor.author van de Kerkhof, Roland
dc.date.accessioned 2019-01-03T00:43:41Z
dc.date.available 2019-01-03T00:43:41Z
dc.date.issued 2019-01-08
dc.description.abstract This paper reports on a design science research project aiming to develop a method to support business decision-making regarding IoT-enabled maintenance services for Original Equipment Manufacturers (OEMs). Often, these OEMs remain reluctant to make full use of recent advances in the Internet of Things (IoT), sensor technologies and data analytics for providing services on installed equipment with Asset Owners (AOs). These new developments allow them to advance on their servitization journeys from selling products to selling product-centered services. The method is based on System dynamics (SD), a powerful modeling methodology to capture all these complexities in an integral, coherent and visible manner with all stakeholders. It also allows for a quantitative analysis of the business case for “smart maintenance services”. The paper describes servitization, smart (i.e. digitally enabled) mainte-nance services and then the method itself. A case study illustrates the application of the method for an OEM in the semiconductor industry.
dc.format.extent 10 pages
dc.identifier.doi 10.24251/HICSS.2019.714
dc.identifier.isbn 978-0-9981331-2-6
dc.identifier.uri http://hdl.handle.net/10125/60027
dc.language.iso eng
dc.relation.ispartof Proceedings of the 52nd Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject Business Value of Smart Devices on the Internet of Things
dc.subject Organizational Systems and Technology
dc.subject condition-based maintenance, design science, servitization, smart services, system dynamics
dc.title Designing Smart Services: A System Dynamics-Based Business Modeling Method for IoT-Enabled Maintenance Services
dc.type Conference Paper
dc.type.dcmi Text
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