Supporting the Use of Social Media by Emergency Managers: Software Tools to Overcome Information Overload

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dc.contributor.authorRao, Runqing
dc.contributor.authorPlotnick, Linda
dc.contributor.authorHiltz, Roxanne
dc.date.accessioned2016-12-29T00:12:28Z
dc.date.available2016-12-29T00:12:28Z
dc.date.issued2017-01-04
dc.description.abstractInformation overload has been suggested as a potential barrier to use of social media by emergency managers, especially for gathering information during disasters. This paper, based on a survey of 477 U.S. county-level emergency managers, examines the relationship of the perception of information overload as a barrier to social media use for gathering information, to the intention to use social media. It also examines the relationship of perceived usefulness of certain technological advancements currently being developed to intention to use. Results indicate that emergency managers’ perception of information overload as a barrier to use is negatively related to intention to use it, while perceptions of the usefulness of these technologies are positively related to intention to use. The study calls attention to the importance of resolving information overload to increase the use of social media for emergency management, and suggests the implementation of appropriate software tools to ameliorate this problem.
dc.format.extent9 pages
dc.identifier.doi10.24251/HICSS.2017.036
dc.identifier.isbn978-0-9981331-0-2
dc.identifier.urihttp://hdl.handle.net/10125/41185
dc.language.isoeng
dc.relation.ispartofProceedings of the 50th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectchannel capacity
dc.subjectemergency management
dc.subjectinformation overload
dc.subjectsocial media
dc.titleSupporting the Use of Social Media by Emergency Managers: Software Tools to Overcome Information Overload
dc.typeConference Paper
dc.type.dcmiText

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