Toward Understanding the Technology Trust Calculus in Healthcare: A Generation Z and Millennial View

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dc.contributor.authorRahman, Mohammed Sajedur
dc.contributor.authorChavarria, Juan A.
dc.contributor.authorHoque, Md. Rakibul
dc.contributor.authorSenn, William D.
dc.contributor.authorLakshmikanth, Geethalakshmi S.
dc.contributor.authorFlores, Javier
dc.contributor.authorSmith, Douglass
dc.date.accessioned2020-12-24T19:43:23Z
dc.date.available2020-12-24T19:43:23Z
dc.date.issued2021-01-05
dc.description.abstractGeneration Z and Millennial comprise 50% of the American population and are considered the savviest users of Information Technology (IT). They are also critical beneficiaries of the transformation of healthcare processes and services enabled by IT. Increasingly, the capabilities to leverage digital healthcare depends on the richness of collected data. Consequently, it is imperative to understand the contextual factors that influence Millennial and Gen Z trust in healthcare IT to disclose personal health information. To address this question, we draw on social cognitive theory, social exchange theory, and privacy calculus framework to propose a healthcare technology trust calculus model. We validated it using a survey study collecting responses from 736 individuals. Findings indicate that although the concern of disclosing personal health information negatively influences trust in healthcare IT, organizational trust, perceived benefits, and risks of health information disclosure have a more substantial effect on it.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2021.426
dc.identifier.isbn978-0-9981331-4-0
dc.identifier.urihttp://hdl.handle.net/10125/71042
dc.language.isoEnglish
dc.relation.ispartofProceedings of the 54th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectHealth Behavior Change Support Systems (HBCSS)
dc.subjectgeneration z and millennial
dc.subjecthealthcare information privacy calculus
dc.subjecthealthcare technology trust
dc.subjectinformation disclosure
dc.subjecttechnology trust calculus
dc.titleToward Understanding the Technology Trust Calculus in Healthcare: A Generation Z and Millennial View
prism.startingpage3514

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