Maturity Model for Cognitive Computing Systems in the Public Sector

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dc.contributor.authorDesouza, Kevin
dc.contributor.authorGötz, Franziska
dc.contributor.authorDawson, Gregory S.
dc.date.accessioned2020-12-24T19:26:20Z
dc.date.available2020-12-24T19:26:20Z
dc.date.issued2021-01-05
dc.description.abstractThanks to their enormous potential for creating more efficient processes and solving vexing problem, cognitive computing systems (CCSs) are increasingly prevalent in the public sector. However, their full deployment is stymied by all of the problems faced by private firms (e.g. organizational issues, people issues and technology issues) as well as problems that are unique to the public sector including stakeholder groups with conflicting goals and a demand for full transparency. In this study, we develop a public-sector centric maturity model approach to CCSs that acknowledges and addresses these problems while providing a path to evaluate, assess and guide CCS initiatives. By following this model, the public sector can reap the rewards of CCS deployment and provide better outcomes for its citizenry.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2021.267
dc.identifier.isbn978-0-9981331-4-0
dc.identifier.urihttp://hdl.handle.net/10125/70880
dc.language.isoEnglish
dc.relation.ispartofProceedings of the 54th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectDigital Transformation and Government: Barriers to and Enablers of Change
dc.subjectcognitive computing systems
dc.subjectartificial intelligence
dc.subjectmaturity models
dc.subjectpublic sector
dc.subjectpublic agencies
dc.titleMaturity Model for Cognitive Computing Systems in the Public Sector
prism.startingpage2173

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Digital Transformation and Government: Barriers to and Enablers of Change