Trust and risky technologies: Aligning and coping with Tesla Autopilot Koskinen, Kari M. Lyyra, Antti Mallat, Niina Tuunainen, Virpi 2019-01-03T00:42:05Z 2019-01-03T00:42:05Z 2019-01-08
dc.description.abstract Products are increasingly digitized, and they incorporate digital components, smart features and partial automation. Modern cars are a prime example of consumer-oriented automation; they sense the environment and perform specific driving tasks on the driver’s behalf. The driving assistance and safety features provided by automation are under constant development, and as these features evolve, drivers experience and learn about their capabilities as they use them and develop their trust in automation in the light of new experiences and information. In this paper, we present a study on how trust in car automation unfolds as users gain experiences and information that conflicts with their expectations concerning the level of automation. We use Tesla Model S car as our case technology and explore how its users develop their trust and cope with issues with the novel automation technology. Our findings suggest important directions for future research of consumer-oriented automation and digitized products.
dc.format.extent 10 pages
dc.identifier.doi 10.24251/HICSS.2019.697
dc.identifier.isbn 978-0-9981331-2-6
dc.language.iso eng
dc.relation.ispartof Proceedings of the 52nd Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.subject Advances in Trust, Identity, and Trusted Systems in Technology-Mediated Environments
dc.subject Organizational Systems and Technology
dc.subject automation, digitized products, technology, trust
dc.title Trust and risky technologies: Aligning and coping with Tesla Autopilot
dc.type Conference Paper
dc.type.dcmi Text
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