Co-creating Digital Government Service: An Activity Theory Perspective

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dc.contributor.authorHelander, Nina
dc.contributor.authorJussila, Jari
dc.contributor.authorBal, Anik
dc.contributor.authorSillanpää, Virpi
dc.contributor.authorPaunu, Annamaija
dc.contributor.authorAmmirato, Salvatore
dc.contributor.authorFelicetti, Alberto
dc.date.accessioned2020-01-04T07:35:26Z
dc.date.available2020-01-04T07:35:26Z
dc.date.issued2020-01-07
dc.description.abstractThe promise of digital government is to support citizen engagement and participation in government, improve government processes, and foster external interactions with the society. The goal in the service development under the digital governance concept is to create services and delivery systems that are economic, efficient, effective, and equitable, and thus, create value for several stakeholders. Creation of such digital government services is however, a challenging task as it requires a smooth co-operation between several different actors with varying views and operation practices. In this paper, we analyze an empirical study of a co-creation project of a digital government service in Finland through activity theory lenses. The aim is to identify the co-creation activity system and further, to evaluate the outcome by applying a value co-creation (VCC) measurement framework.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2020.261
dc.identifier.isbn978-0-9981331-3-3
dc.identifier.urihttp://hdl.handle.net/10125/64002
dc.language.isoeng
dc.relation.ispartofProceedings of the 53rd Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectDigital Transformation and Government: Empowering Businesses and Citizens
dc.subjectactivity theory
dc.subjectcase study
dc.subjectdigital governance
dc.subjectvalue co-creation
dc.titleCo-creating Digital Government Service: An Activity Theory Perspective
dc.typeConference Paper
dc.type.dcmiText

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