Novel Cost-Effective Internal Live Online Proctoring Solution

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2021

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Live, in-person proctoring is the industry standard for highstakes exams in nursing education. The COVID-19 pandemic resulted in an abrupt mandatory shutdown of the on-campus testing center. The contracted vendor that provided a live online proctoring option was unable to meet the increased demand of pandemic-related requests for service. The vendor was unable to accommodate simultaneous exams in a limited window to maintain test integrity. University staff were not performing regular on-site duties and were available to be redeployed as proctors. Using existing university licenses for the learning management system, web conferencing program, and exam security software, an internal live online proctoring protocol was developed for prelicensure graduate nursing course exams.Job aids for both proctors and students were developed. Course faculty provided professional development, including role-play, for proctors. Proctors and students participated in pilot testing of the protocol using a mock exam prior to full implementation. Using this proctoring protocol, 879 exams were successfully administered between April and August 2020. This novel internal live online proctoring protocol maintains industry standards, ensures test integrity, optimizes existing human resources, and anecdotally promotes proctor and nursing student satisfaction.

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10 pages

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Attribution-NonCommercial-NoDerivs 3.0 United States

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