Towards a Technician Marketplace using Capacity-Based Pricing

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dc.contributor.authorWolff, Clemens
dc.contributor.authorVössing, Michael
dc.contributor.authorSchmitz, Björn
dc.contributor.authorFromm, Hansjörg
dc.date.accessioned2017-12-28T00:50:29Z
dc.date.available2017-12-28T00:50:29Z
dc.date.issued2018-01-03
dc.description.abstractToday, industrial maintenance is organized as an on-call business: Upon a customer’ s service request, the maintenance provider schedules a service technician to perform the demanded service at a suitable time. In this work, we address two drawbacks of this scheduling approach: First, the provider typically prioritizes service demand based on a subjective perception of urgency. Second, the pricing of technician services is inefficient, since services are priced on a time and material basis without accounting for additional service quality (e.g. shorter response time). We propose the implementation of a technician marketplace that allows customers to book technician capacity for fixed time slots. The price per time slot depends on the remaining capacity and therefore incentivizes customers to claim slots that match their objective task urgency. The approach is evaluated using a simulation study. Results show the capabilities of capacity-based pricing mechanisms to prioritize service demand according to customers’ opportunity costs.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2018.194
dc.identifier.isbn978-0-9981331-1-9
dc.identifier.urihttp://hdl.handle.net/10125/50081
dc.language.isoeng
dc.relation.ispartofProceedings of the 51st Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectService Analytics
dc.subjectindustrial maintenance, service pricing, technician dispatching, willingness-to-pay
dc.titleTowards a Technician Marketplace using Capacity-Based Pricing
dc.typeConference Paper
dc.type.dcmiText

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