The Use of Inscribed Objects in Roleplay Training at a Japanese Insurance Company
Date
2023
Authors
Contributor
Advisor
Department
Instructor
Depositor
Speaker
Researcher
Consultant
Interviewer
Narrator
Transcriber
Annotator
Journal Title
Journal ISSN
Volume Title
Publisher
Volume
Number/Issue
Starting Page
Ending Page
Alternative Title
Abstract
Roleplays are employed to train novices across various professions. Participants occasionally enact dual framing of roleplays — a roleplay frame and a frame that indexes specific occasion of roleplay (e.g., training) —to instruct novices in professional skills. Especially, in professions where inscribed objects figure as essential objects, training novices in effective use of the inscribed objects is vital. However, no study has examined how the use of inscribed objects are instructed through roleplays. This study examines how a trainer at a Japanese insurance company instructs trainees in the use of insurance brochures in roleplays.
The data come from approximately 33 hours of video recordings of the roleplay training sessions. Adopting multimodal Conversation Analysis, the study reveals that instruction is achieved as the participants maneuver two coexisting interactional frames – a roleplay frame and a training frame - by manually handling insurance brochures in roleplays. Specifically, I identified two actions that the trainer’s dual framing with brochures accomplishes: assisting and correcting a trainee. By illustrating how the two frames are intertwined with each other, I show that dual framing of roleplays with a brochure is an instructional resource for the trainer to adapt her instruction to the trainees’ roleplay performances on site.
Description
Keywords
Roleplay, Training for professionals, Institutional interaction, Multimodality, Conversation Analysis
Citation
Extent
Format
Geographic Location
Time Period
Related To
Related To (URI)
Table of Contents
Rights
http://rightsstatements.org/vocab/InC/1.0/
Rights Holder
Local Contexts
Collections
Email libraryada-l@lists.hawaii.edu if you need this content in ADA-compliant format.