Conceptualizing and Designing a Resilience Information Portal

Abstract

Cities need to cater for the challenges they face. They must endure, respond to, and adapt to short-term shocks and long-term stresses. This ability is now commonly referred to as resilience. Communication and collaboration are vital aspects of a city's effort of becoming (more) resilient. In particular, cities ought to engage their citizens, who ultimately are those that make it resilient - and who benefit from their city's resilience. In this paper we present work from a large-scale research project with a considerably practical focus. We have employed IT artefacts to conceptualize and design what we call a Resilience Information Portal. This portal is meant to be the unifier of communication and collaboration efforts of a city. Our proposal takes into account that the basic technological artefacts already exist and are relatively simple, but that the actual problem is complex and requires the integration of various IT systems.