Analysis of Task Management in Virtual Academic Teams

Abstract

Social Collaboration Analytics (SCA) aims at measuring collaboration in Enterprise Collaboration Systems (ECS). In this paper, we apply SCA to investigate the use of Task Management (TM) features in virtual academic teams on a collaboration platform. This paper contributes to theory by developing the TM Catalog describing the elements and characteristics of TM. Our literature review identified only three studies analyzing the use of TM features in ECS. These studies base their analyses on transactional data (event logs). We propose to analyze both the structure and characteristics of tasks, as well as how tasks are used. In our paper, we show how SCA can be applied to gain insights on the use of TM features. Based on data from an academic collaboration platform, we demonstrate the characteristics of tasks and how different types of virtual academic teams make use of TM features.