From Accountant to Software Developer – Transforming Employees with Robotic Process Automation (RPA) Siemon, Dominik Kedziora, Damian 2022-12-27T19:12:29Z 2022-12-27T19:12:29Z 2023-01-03
dc.description.abstract Constantly changing technologies affect not only the value types that companies generate but also their processes and their most important resource: employees. Such transitions referred to as digital transformation, mean that employees must tailor their skills and ways of working to stay considered a long-term asset for their company. Intelligent information systems, such as robotic process automation (RPA), are gradually taking over employees' work efforts, and thus replacing part of the human workforce. In the paper, we investigate whether non-technical employees (in this case, accountants) can be retrained to work as entry-level RPA software developers. In our case study (observations blended with interviews), we show how retraining transforms employees’ identity, addresses their anxiety and skepticism, and impacts the organization. Further, we show the relevance of domain knowledge, digital literacy, and the cornerstones of a training program transforming accountants into RPA developers.
dc.format.extent 10
dc.identifier.doi 10.24251/HICSS.2023.518
dc.identifier.isbn 978-0-9981331-6-4
dc.language.iso eng
dc.relation.ispartof Proceedings of the 56th Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.subject Making Digital Transformation Real
dc.subject digital transformation
dc.subject employee training
dc.subject robotic process automation
dc.subject software development
dc.title From Accountant to Software Developer – Transforming Employees with Robotic Process Automation (RPA)
dc.type.dcmi text
prism.startingpage 4244
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