Connected Enterprise Meets Connected Customer - A Design Approach

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dc.contributor.authorFischer, Marcus
dc.contributor.authorImgrund, Florian
dc.contributor.authorFriedrich-Baasner, Gregor
dc.contributor.authorJaniesch, Christian
dc.contributor.authorWinkelmann, Axel
dc.date.accessioned2017-12-28T02:07:23Z
dc.date.available2017-12-28T02:07:23Z
dc.date.issued2018-01-03
dc.description.abstractIn an increasingly digitized environment, enterprises face new challenges. Enabled by ubiquitous Internet accessibility, people, places, and products have become more interconnected and are gradually merging into the Internet of Everything. Simultaneously, a new generation of connected customers is emerging that is establishing new requirements for the capabilities of enterprises to communicate, interact, and respond to unforeseen events. As customer satisfaction is the central source of future competitiveness, companies must initiate a transformation towards a connected enterprise. By analyzing the characteristics of the connected customer, this paper presents guidelines for enterprises to address customer needs adequately and manage their operations in the Internet of Everything. Building upon established enterprise architecture frameworks, we apply a Design Science Research procedure to derive four practical recommendations. Thus, enterprises must manage their business processes holistically, implement information systems and standards for data exchange, provide mechanisms for real-time business intelligence, and determine their optimal degree of connectivity.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2018.585
dc.identifier.isbn978-0-9981331-1-9
dc.identifier.urihttp://hdl.handle.net/10125/50474
dc.language.isoeng
dc.relation.ispartofProceedings of the 51st Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectEnterprise Architecture and Business Processes Analysis
dc.subjectDigitization, Customer Orientation, Enterprise Architectures
dc.titleConnected Enterprise Meets Connected Customer - A Design Approach
dc.typeConference Paper
dc.type.dcmiText

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