Challenges, Barriers, and Approaches for Providing Digital Citizen Information. A Case-Study in North Rhine-Westphalia, Germany

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dc.contributor.authorBirghan, Fabian
dc.contributor.authorHettenhausen, Robert
dc.contributor.authorMeschede, Christine
dc.date.accessioned2020-12-24T19:25:59Z
dc.date.available2020-12-24T19:25:59Z
dc.date.issued2021-01-05
dc.description.abstractIn this article, we present a case study of the limitations and barriers concerning digital citizen information systems in North Rhine-Westphalia (NRW), Germany. We define citizen information as information that satisfies citizens' needs and interests regarding their country, state, or municipality. Local governments can use information systems in the form of official websites, social media, council information systems, mobile applications, and open data portals to disseminate information. Aspects like transparency, participation, and collaboration can thereby be strengthened. We assessed citizens' views of such systems via a questionnaire and addressed their wishes in expert interviews. The results suggest that NRW has good prerequisites to provide digital citizen information systems, but the municipalities still have to overcome several barriers. We suggest six central approaches: development of a social media strategy, creation of digital competences, establishment of standards, strategies for increasing awareness, development of innovative services, and strengthening cooperation between municipalities.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2021.264
dc.identifier.isbn978-0-9981331-4-0
dc.identifier.urihttp://hdl.handle.net/10125/70877
dc.language.isoEnglish
dc.relation.ispartofProceedings of the 54th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectDigital Transformation and Government: Barriers to and Enablers of Change
dc.subjectcitizen information
dc.subjectdigital government
dc.subjectgermany
dc.subjectinformation systems
dc.subjectparticipation
dc.titleChallenges, Barriers, and Approaches for Providing Digital Citizen Information. A Case-Study in North Rhine-Westphalia, Germany
prism.startingpage2143

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Digital Transformation and Government: Barriers to and Enablers of Change