Why do Visitors intend to use Indoor Navigation and Indoor Localization Systems in Hospitals? A Quantitative Survey from Germany

Wichmann, Johannes
Leyer, Michael
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Hygiene is a very important topic in hospitals. Indoor Navigation/Indoor Localization (IN/IL) approaches are an effective way to minimize unplanned interactions and thus infections in hospitals. As hospitals are a relatively new area for the implementation of IN/IL systems, this research contributes to the field as it investigates the reasons for its acceptance by hospital visitors as an important target group. We surveyed 323 visitors in Germany concerning their reasons and intention to use an IN/IL system in a hospital. The results show that intention to use is quite high with attitude being the main predictor, perceived norms having some influence and behavioral control not being relevant at all. Thus, we highlight that the reasoned action approach is suitable for the analysis and crystallize the relevant factors influencing usage intention. The results contribute to our understanding how to convince visitors in hospitals to use IN/IL systems.
IT Adoption, Diffusion, and Evaluation in Healthcare, clinic, hospital, indoor localization, indoor navigation, reasoned action approach (raa)
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