Business Analytics Capabilities for Organisational Resilience

Al-Ghattas, Hussein
Marjanovic, Olivera
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Nowadays, organizations are facing unique challenges created by different disruptions, including natural disasters, new technologies, regulatory changes, and more recently, a global pandemic. Consequently, the need to build, sustain, and continuously enhance Organizational Resilience (OR) is greater than ever. An ongoing process of building OR requires high-quality data and business analytics (BA) capabilities. In this paper we aim to investigate the yet-to-be explored link between BA and OR. We achieve this aim by conducting a multidisciplinary literature review on OR and BA, focusing on BA capabilities for OR. Based on our findings, we then propose a conceptual framework of BA capabilities for OR. In doing so, we also bring a well-established area of OR to the attention of BA researchers, as a critically important area for further BA research and practice.
Business Intelligence and Big Data for Innovative and Sustainable Development of Organizations, business analytics capabilities, dynamic capabilities, literature review, oraganizational resilience, resilience capabilities
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