Business Analytics Capabilities for Organisational Resilience

Abstract

Nowadays, organizations are facing unique challenges created by different disruptions, including natural disasters, new technologies, regulatory changes, and more recently, a global pandemic. Consequently, the need to build, sustain, and continuously enhance Organizational Resilience (OR) is greater than ever. An ongoing process of building OR requires high-quality data and business analytics (BA) capabilities. In this paper we aim to investigate the yet-to-be explored link between BA and OR. We achieve this aim by conducting a multidisciplinary literature review on OR and BA, focusing on BA capabilities for OR. Based on our findings, we then propose a conceptual framework of BA capabilities for OR. In doing so, we also bring a well-established area of OR to the attention of BA researchers, as a critically important area for further BA research and practice.