How to Organize DevOps’ Teams in Customer Firms? A Comparative Case Analysis

Date
2023-01-03
Authors
Benhayoun, Lamiae
Carda, Charmaine
Contributor
Advisor
Department
Instructor
Depositor
Speaker
Researcher
Consultant
Interviewer
Journal Title
Journal ISSN
Volume Title
Publisher
Volume
Number/Issue
Starting Page
6516
Ending Page
Alternative Title
Abstract
The issue of DevOps’ team structures has been seldom addressed in prior literature. Some scholars underlined certain teams' characteristics and proposed structure taxonomies. However, they hardly considered the effect of the firm's context on a structure choice, by only focusing on project-level influences in few studies. To cover this gap, we propose an organizational model for DevOps’ implementation within a consulting configuration. This setting is frequent in the current digital era and is particular as the partners differ in terms of digital maturity, cognition, and goals. We explored three cases in the public administration, telecommunications, and banking sectors. Data was collected through participant observation and semi-structured interviews and thematically analyzed with Nvivo. As results, we identify the key components of DevOps’ teams and highlight their synergies. We also contribute to academic literature and managerial practice by raising customer firms’ awareness on the contextual factors inducing variability on DevOps’ team structure.
Description
Keywords
Agile and Lean: Organizations, Products and Development, agile methods, devops, multiple case studies, software development, team structure
Citation
Extent
12
Format
Geographic Location
Time Period
Related To
Proceedings of the 56th Hawaii International Conference on System Sciences
Rights
Attribution-NonCommercial-NoDerivatives 4.0 International
Rights Holder
Email libraryada-l@lists.hawaii.edu if you need this content in ADA-compliant format.