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Barriers to the Implementation of AI in Organizations: Findings from a Delphi Study

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Title:Barriers to the Implementation of AI in Organizations: Findings from a Delphi Study
Authors:Bérubé, Mathieu
Giannelia, Tanya
Vial, Gregory
Keywords:Topics in Organizational Systems and Technology
artificial intelligence
barriers
implementation
ranked-order delphi
Date Issued:05 Jan 2021
Abstract:Artificial intelligence (AI), like many technological innovations before it, promises to revolutionize organizations. However, implementing AI in organizations is not as simple as it may appear. This exploratory research aims to unearth barriers to the implementation of AI in organizations. The methodology is based on a ranked-order Delphi study with 18 AI experts. By comparing our results with previous research on barriers to implementation of other information systems and to conceptual and practitioner literature on AI implementation, our findings underscore specific AI implementation challenges for organizations. Barriers to AI implementation fall under three main categories: (1) a lack of organizational capabilities related to data; (2) a lack of individual competencies related specifically to AI; and (3) generic implementation barriers previously observed in implementation research that persist with this innovation.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/71425
ISBN:978-0-9981331-4-0
DOI:10.24251/HICSS.2021.805
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Topics in Organizational Systems and Technology


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