Thanks for Your Help! – The Value of Q&A Websites for Refugee Integration

Date
2021-01-05
Authors
Schäfer-Siebert, Katharina
Verhalen, Nils
Contributor
Advisor
Department
Instructor
Depositor
Speaker
Researcher
Consultant
Interviewer
Annotator
Journal Title
Journal ISSN
Volume Title
Publisher
Volume
Number/Issue
Starting Page
2647
Ending Page
Alternative Title
Abstract
The huge number of people fleeing their home countries poses a challenge to refugees and host societies. Q&A websites are highly promising in supporting refugee integration, one long-term solution to displacement. In our study, we aim to identify how refugee Q&A websites are used and, as a result, what value they provide to their users with respect to refugee integration. Based on data of the successful Q&A website ‘Wefugees’, we apply a mixed-methods approach consisting of descriptive statistics, social network analysis, and content analysis. Our results indicate that Q&A websites serve for the provision of information on a broad range of integrational topics and, surprisingly, constitute a one-way support service instead of leading to community building. We are the first to examine Q&A websites in this context and expand literature studying the role of digital services for refugee integration. Our results further provide design implications for refugee Q&A websites.
Description
Keywords
Culture, Identity, and Inclusion, ict, integration, mixed-methods, q&a websites, refugees
Citation
Extent
10 pages
Format
Geographic Location
Time Period
Related To
Proceedings of the 54th Hawaii International Conference on System Sciences
Table of Contents
Rights
Attribution-NonCommercial-NoDerivatives 4.0 International
Rights Holder
Local Contexts
Email libraryada-l@lists.hawaii.edu if you need this content in ADA-compliant format.