Business Intelligence System Adoption, Utilization and Success - A Systematic Literature Review
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2019-01-08
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In recent era of technological advances and hyper-competition, Business intelligence (BI) systems have attracted significant attention from executives and decision makers, due to their ability to provide complex and competitive information inputs to the decision process. Research into the adoption, utilization, and success of BI systems has grown substantially over the past two decades. Evidence from the existing literature suggests that organizations have largely failed to capture the full benefits of BI systems. This study uses a systematic literature review to present comprehensive knowledge about what has been examined in the domain of BI system adoption, utilization, and success. The study reports that although user under-utilization and resistance are key challenges, little empirical research has focused on user-centered issues.
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Business Intelligence, Business Analytics and Big Data: Innovation, Deployment and Management, Organizational Systems and Technology, Adoption, business intelligence system, success, systematic literature review, use.
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10 pages
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Proceedings of the 52nd Hawaii International Conference on System Sciences
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Attribution-NonCommercial-NoDerivatives 4.0 International
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