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Is Waze joking? Perceived Irrationality dynamics in user-robot interactions.

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Title:Is Waze joking? Perceived Irrationality dynamics in user-robot interactions.
Authors:Abadie, Amelie
Fosso Wamba, Samuel
Badot, Olivier
Keywords:Making Digital Transformation Real
Internet and the Digital Economy
Artificial Intelligence, Interaction, Irrationality, User
Date Issued:08 Jan 2019
Abstract:Artificial intelligence, as well as the use of smarter and smarter systems are gradually pervading our everyday life. While AI-embedded systems are increasingly becoming ‘human-like’, individuals tend to fictionize interpersonal relationships with them. We conceptualize the notion of Perceived Irrationality as the discrepancy between an individual’s expectations and his/her perceptions towards a smart system’s recommendation. We then develop a conceptual model that aims at better understanding the inner mechanisms that govern perceived irrationality. This research opens up a vast uncharted research territory that proposes to adopt a long-term relational lens towards the study of humans / smart systems interactions.
Pages/Duration:10 pages
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
Appears in Collections: Making Digital Transformation Real

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