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Understanding the Complexity of Benefits Management in an Interorganizational eHealth Effort

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Title:Understanding the Complexity of Benefits Management in an Interorganizational eHealth Effort
Authors:Askedal, Kirsti
Keywords:IT Adoption, Diffusion and Evaluation in Healthcare
Information Technology in Healthcare
benefits management, complexity, eHealth, interorganizational collaboration
Date Issued:08 Jan 2019
Abstract:Information and communication technology (ICT) is an intervention for the future provision of healthcare services and diverse types of technologies are being implemented. However, realizing the benefits of such efforts is challenging. Moreover, collaboration among organizations has become common, which increases the complexity level and making the benefits of ICT efforts even more challenging to realize. As benefits management (BM) practices have not been designed for complex situations, a deeper contextual understanding of BM practices is required. To address this issue, a case study was conducted in a Norwegian interorganizational eHealth effort. The results provide an overview of four central concepts describing interorganizational complexity, as well as organizational and external concepts that challenge current BM practices. The case study findings highlight the need for updated BM practices and provides three novel suggestions for improving BM practices in interorganizational eHealth efforts.
Pages/Duration:10 pages
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
Appears in Collections: IT Adoption, Diffusion and Evaluation in Healthcare

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