Please use this identifier to cite or link to this item: http://hdl.handle.net/10125/59469

Where is the Bot in our Team? Toward a Taxonomy of Design Option Combinations for Conversational Agents in Collaborative Work

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Title:Where is the Bot in our Team? Toward a Taxonomy of Design Option Combinations for Conversational Agents in Collaborative Work
Authors:Bittner, Eva
Oeste-Reiß, Sarah
Leimeister, Jan Marco
Keywords:Collaboration with Automation: Machines as Teammates
Collaboration Systems and Technologies
conversational agents, design, human-machine collaboration, taxonomy, collaboration research
Date Issued:08 Jan 2019
Abstract:With rapid progress in machine learning, language technologies and artificial intelligence, conversational agents (CAs) gain rising attention in research and practice as potential non-human teammates, facilitators or experts in collaborative work. However, designers of CAs in collaboration still struggle with a lack of comprehensive understanding of the vast variety of design options in the dynamic field. We address this gap with a taxonomy to help researchers and designers understand the design space and the interrelations of different design options and recognize useful design option combinations for their CAs. We present the iterative development of a taxonomy for the design of CAs grounded in state of the art literature and validated with domain experts. We identify recurring design option combinations and white spots from the classified objects that will inform further research and development efforts.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/59469
ISBN:978-0-9981331-2-6
DOI:10.24251/HICSS.2019.035
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Collaboration with Automation: Machines as Teammates


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