Understanding the Role of Trust in Human-Autonomy Teaming

Date
2019-01-08
Authors
McNeese, Nathan
Demir, Mustafa
Chiou, Erin
Cooke, Nancy
Yanikian, Giovanni
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Abstract
This study aims to better understand trust in human-autonomy teams, finding that trust is related to team performance. A wizard of oz methodology was used in an experiment to simulate an autonomous agent as a team member in a remotely piloted aircraft system environment. Specific focuses of the study were team performance and team social behaviors (specifically trust) of human-autonomy teams. Results indicate 1) that there are lower levels of trust in the autonomous agent in low performing teams than both medium and high performing teams, 2) there is a loss of trust in the autonomous agent across low, medium, and high performing teams over time, and 3) that in addition to the human team members indicating low levels of trust in the autonomous agent, both low and medium performing teams also indicated lower levels of trust in their human team members.
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Keywords
Collaboration with Automation: Machines as Teammates, Collaboration Systems and Technologies, human-autonomy teaming, teamwork, team cognition, trust
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