Please use this identifier to cite or link to this item: http://hdl.handle.net/10125/59450

How May I Help You? – State of the Art and Open Research Questions for Chatbots at the Digital Workplace

File Size Format  
0010.pdf 989.73 kB Adobe PDF View/Open

Item Summary

Title:How May I Help You? – State of the Art and Open Research Questions for Chatbots at the Digital Workplace
Authors:Meyer von Wolff, Raphael
Hobert, Sebastian
Schumann, Matthias
Keywords:AI and Cognitive Assistants in Collaboration
Collaboration Systems and Technologies
chatbot,
digital workplace,
human computer interaction,
conversational agent,

Date Issued:08 Jan 2019
Abstract:Chatbots become quite hyped in recent times as they can provide an intuitive and easy-to-use natural language human-computer interface. Nevertheless, they are not yet widespread in enterprises. Corresponding application areas for collaboration at digital workplaces are lacking and prior research contributions on this topic are limited. In this research paper, we aim at surveying the state of the art as well as showing future research topics. Thus, we conducted a structured literature review and showed that only few first research contributions exist. We also outline current potentials and objectives of chatbot applications. In the discussion of the results of our structured literature review, we show that research gaps are present. To tackle the research gaps, we derive open research questions.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/59450
ISBN:978-0-9981331-2-6
DOI:10.24251/HICSS.2019.013
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: AI and Cognitive Assistants in Collaboration


Please email libraryada-l@lists.hawaii.edu if you need this content in ADA-compliant format.

This item is licensed under a Creative Commons License Creative Commons