Text Mining Narrative Survey Responses to Develop Engagement Scale Items

Date
2018-01-03
Authors
Ford, John
Nierle, Doug
Leeds, Peter
Stetz, Thomas
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Abstract
A sixteen-item employee engagement scale was supplemented with items developed from literature review, from related scales, and from text mining narrative responses to an open-ended question about improving employee performance. The text mining procedure is described and may be useful to other scale developers. Some items derived from text mining performed as well as those developed using traditional methods. Possible modifications and extensions of the method are suggested.
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Keywords
Text Mining in Big Data Analytics, employee engagement,open-ended survey questions,scale development,text mining
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