Why do Individuals Continue Using Mobile Payments - A Qualitative Study in China

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dc.contributor.author Chen, Xiaogang
dc.contributor.author Carpenter, Darrell
dc.contributor.author Li, Xue
dc.contributor.author Chen, Charlie
dc.contributor.author Hung, Shin-Yuan
dc.date.accessioned 2017-12-28T00:49:04Z
dc.date.available 2017-12-28T00:49:04Z
dc.date.issued 2018-01-03
dc.description.abstract Many financial and mobile service providers are viewing mobile payment (MP) as a strategic growth area for their business. In order to realize this anticipated growth potential, users must initially adopt and then continue to use MP systems. However, a rich and detailed user perspective of MP continuance behavior is lacking. We address part of this research gap by content-analyzing interview transcripts of 38 MP users. The findings indicate that perceived usefulness and risk, disconfirmation, satisfaction, subjective norm, and habit are important when users making MP continuance decisions.
dc.format.extent 10 pages
dc.identifier.doi 10.24251/HICSS.2018.180
dc.identifier.isbn 978-0-9981331-1-9
dc.identifier.uri http://hdl.handle.net/10125/50067
dc.language.iso eng
dc.relation.ispartof Proceedings of the 51st Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject Mobile Value Services
dc.subject dis/confirmation, IT continuance, mobile payment, perceived risk, perceived usefulness
dc.title Why do Individuals Continue Using Mobile Payments - A Qualitative Study in China
dc.type Conference Paper
dc.type.dcmi Text
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