“No Matter I’ll Be Selected; in the Next Challenge I Will Be Better!” –  Understanding Non-Technical Skill Development in the Gig Economy

Frenzel-Piasentin, Adeline; Glaser, Karoline; Toutaoui, Jonas; Veit, Daniel J.

“No Matter I’ll Be Selected; in the Next Challenge I Will Be Better!” – Understanding Non-Technical Skill Development in the Gig Economy

Files

0440.pdf (753.07 KB)

Date

2022-01-04

Authors

Frenzel-Piasentin, Adeline

Glaser, Karoline

Toutaoui, Jonas

Veit, Daniel J.

Abstract

While prior research on gig work environments studied necessary technical skills for information systems development (ISD) professionals and how they can be developed, the improvement of non-technical skills (NTS) has been rarely explored. However, to successfully engage in the gig work economy, the need for strong NTS is increasing. Based on an experiential learning theory (ELT) perspective, we explore how ISD professionals engaging in the gig economy develop NTS by following grounded theory methodology. Our results are threefold: first, we identify crucial NTS for gig workers. Second, we uncover how these NTS are developed in different phases of adapting to working on gig economy platforms. Third, we reveal several strategies for thriving in the gig economy. Based on our findings we develop a process model of non-technical skill development and discuss this model in relation to implications for gig economy literature and practice.

Keywords

Crowdsourcing and Digital Workforce in the Gig Economy, experiential learning, gig economy, non-technical skill development, process model

URI

http://hdl.handle.net/10125/79882

Extent

10 pages

Related To

Proceedings of the 55th Hawaii International Conference on System Sciences

Rights

Attribution-NonCommercial-NoDerivatives 4.0 International

Collections

Crowdsourcing and Digital Workforce in the Gig Economy

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