Investigating the relationship between AI and trust in human-AI collaboration

Abstract

With the increasing development of information technology, the implementation of artificial intelligence (AI) has been widespread and has empowered virtual team collaboration by increasing collaboration efficiency and achieving superior collaboration results in recent years. Trust in the process of human-AI interaction has been identified as a challenge for team collaboration in this context. However, little research has investigated the relationship between human-AI interaction and trust. This study proposes a theoretical model of the relationship between human-AI interaction and team members’ trust during collaboration processes. We conclude that team members’ cognitive and emotional perceptions during the interaction process are associated with their trust towards AI. Moreover, the relationship could also be moderated by the specific AI implementation traits. Our model provides a holistic view of human-AI interaction and its association with team members’ trust in the context of team collaboration.