Simulation Model to Study Provider Capacity Release Schedules under Time-Varying Demand Rate for Acute Appointments, Demand for Follow-Up Appointments, and Time-Dependent No Show Rate
Simulation Model to Study Provider Capacity Release Schedules under Time-Varying Demand Rate for Acute Appointments, Demand for Follow-Up Appointments, and Time-Dependent No Show Rate
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Date
2019-01-08
Authors
Yuan, Fangzheng
Tilson, Vera
Szmerekovsky, Joseph
Spurr, Ryan
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Abstract
We address the problem of scheduling patient appointments in a family medicine clinic. A significant barrier to a clinic’s sustainability is under-utilization of the medical providers it employs. Practically all patient appointments are scheduled some time in advance (from an hour to months ahead), and under-utilization happens because some patients do not keep their appointments and do not provide sufficient notice for the clinic to reschedule another patient into the freed slot. Using a stylized simulation model we investigate an algorithm for appointment capacity release that increases provider utilization.
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The Impact of Digitization on Business Operations,
Organizational Systems and Technology,
Medical appointment scheduling, clinical capacity management, medical appointment no-shows, simulation
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7 pages
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Proceedings of the 52nd Hawaii International Conference on System Sciences
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Attribution-NonCommercial-NoDerivatives 4.0 International
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