Ritz, EvaDonisi, FabioElshan, EdonaRietsche, Roman2022-12-272022-12-272023-01-03978-0-9981331-6-4https://hdl.handle.net/10125/102648Onboarding has always emphasized personal contact with new employees. Excellent onboarding can, for instance, extend an employee's stay, and improve loyalty. Even in a physical setting, the onboarding process is demanding for the newcomer and the onboarding organization. However, COVID-19 has made this process even more challenging by forcing a rapid shift from offline to online organizational onboarding practices. Organizations are adopting new technologies, such as artificial intelligence (AI), to support work processes during the pandemic, which could shape a new era of work practices. However, it has not been studied how AI applications can or should support onboarding. Therefore, our research conducts a literature review on current onboarding practices and uses expert interviews to evaluate AI's potential and pitfalls for each action. We contribute to the literature by presenting a holistic state-of-the-art picture of onboarding practices and evaluating potential application areas of AI in the onboarding process.10engAttribution-NonCommercial-NoDerivatives 4.0 InternationalAI and the Future of Workartificial intelligencedigital transformationemployeeonboardingskill profiletext10.24251/HICSS.2023.020