How Should We Deal with Malicious Customers’ Threats in Online Review? Perspectives of Retailers, Customers, and Platforms

Bhargava, HemantLee, JungheeQu, XinxueSun, Daewon2023-12-262023-12-262024-01-03978-0-9981331-7-1c9928ff3-2fc8-42b5-82ba-26c8614ccbaahttps://hdl.handle.net/10125/106881engAttribution-NonCommercial-NoDerivatives 4.0 InternationalCrowd-based Platformsmalicious consumersonline reviewsreview manipulationsHow Should We Deal with Malicious Customers’ Threats in Online Review? Perspectives of Retailers, Customers, and PlatformsConference Paper10.24251/HICSS.2023.497