Färber, AndriZigan, NicoleDolata, MateuszStalder, PhilippKoppitz, AndreaSchwabe, Gerhard2019-01-032019-01-032019-01-08978-0-9981331-2-6http://hdl.handle.net/10125/59850There is evidence for a correlation between effective physician–patient communication in consultations and improved adherence to treatment. Lack of time, limited communication training, growing administrative duties, and low recall of physicians’ information and recommendations by patients are antagonists to effective physician–patient communication. In interviews with physicians, therapists, and patients, we first identify problems of current consultation practices and condense them in a problem scenario. We then use interview results to explore potential solutions, applying modern information technology such as digital medical assistants. Lastly, those potential solutions are condensed in an activity scenario that can be used for further design science research activities.10 pagesengAttribution-NonCommercial-NoDerivatives 4.0 InternationalOptimization of and the Use of IT for Healthcare ProcessesInformation Technology in Healthcareadherence to treatment, consultation, digital transformation, patient education, physician-patient communicationConference Paper10.24251/HICSS.2019.500