Abadie, AmelieCARILLO, KevinFosso Wamba, SamuelBadot, Olivier2019-01-032019-01-032019-01-08978-0-9981331-2-6http://hdl.handle.net/10125/59938Artificial intelligence, as well as the use of smarter and smarter systems are gradually pervading our everyday life. While AI-embedded systems are increasingly becoming ‘human-like’, individuals tend to fictionize interpersonal relationships with them. We conceptualize the notion of Perceived Irrationality as the discrepancy between an individual’s expectations and his/her perceptions towards a smart system’s recommendation. We then develop a conceptual model that aims at better understanding the inner mechanisms that govern perceived irrationality. This research opens up a vast uncharted research territory that proposes to adopt a long-term relational lens towards the study of humans / smart systems interactions.10 pagesengAttribution-NonCommercial-NoDerivatives 4.0 InternationalMaking Digital Transformation RealInternet and the Digital EconomyArtificial Intelligence, Interaction, Irrationality, UserConference Paper10.24251/HICSS.2019.601