Polese, FrancescoTroisi, OrlandoGrimaldi, Mara2021-12-242021-12-242022-01-04978-0-9981331-5-7http://hdl.handle.net/10125/79585The study seeks to investigate the impact of pandemic on teaching and learning processes involved in Higher Education (HE) by analysing the way in which knowledge exchange and value co-creation are reframed through ICTs and technology. The adoption of the interpretative lens of Service Science permits to reread HE as a smart service system. The empirical research, based on content analysis as an inquiry, analyses: 1) the transformations introduced in technology adoption, information sharing, knowledge and value co-creation to comply with the disruption “imposed” by the the sanitary emergency; 2) the way in which this transformation can introduce novelties in Higher education system. The results identify the different drivers for value and knowledge co-creation that can be implemented in technology-enhanced teaching and learning and the different novelties that can be generated from the emergence of innovation.10 pagesengAttribution-NonCommercial-NoDerivatives 4.0 InternationalSmart Service Systems Designhuman-computer interactionsinnovationknowledge co-creationsmart service systemsvalue co-creationtext10.24251/HICSS.2022.253