Rutschi, CorinnaDibbern, Jens2019-01-032019-01-032019-01-08978-0-9981331-2-6http://hdl.handle.net/10125/60032Software robots tend to increasingly take over organizational processes. However, little is known about principles of developing as opposed to using robotic systems, such as RPA robots and chatbots. Therefore, based on a comparative case study, this paper elaborates how different types of robots, due to distinguishing system attributes, relate to different design practices that arise from varying challenges of transforming existing routines into robots.10 pagesengAttribution-NonCommercial-NoDerivatives 4.0 InternationalDigital InnovationOrganizational Systems and TechnologySoftware robots, chatbots, RPA, routines, design practicesConference Paper10.24251/HICSS.2019.720