Meyer Von Wolff, RaphaelHobert, SebastianSchumann, Matthias2021-12-242021-12-242022-01-04978-0-9981331-5-7http://hdl.handle.net/10125/80061Chatbot research has become an emerging research area. Researchers survey the technology behind and the whole ecosystem from different perspectives, e.g., human-computer interaction, design research, or anthropomorphism. To foster the transfer from research to practice, a comprehensive structured procedure model is missing yet. Due to this, the transfer of the research results into real-world settings in enterprises is often complicated. Hereto, we propose a comprehensive structured procedure model to guide practitioners in chatbot projects based on a Design Science Research study. In doing so, necessary project steps are pointed out and corresponding research results are highlighted to make them reusable for practice in a targeted manner. Thus, we provide structured support for chatbot projects in enterprises.10 pagesengAttribution-NonCommercial-NoDerivatives 4.0 InternationalAI, Organizing, and Managementchatbotconversational agentdesign science researchguidelineprocedure modelproject managementtext10.24251/HICSS.2022.721