Customer Responses to Service Robots – Comparing Human-Robot Interaction with Human-Human Interaction

Merkle, Moritz2019-01-022019-01-022019-01-08978-0-9981331-2-6http://hdl.handle.net/10125/5958010 pagesengAttribution-NonCommercial-NoDerivatives 4.0 InternationalDigital Services and The Digitalization of ServicesDecision Analytics, Mobile Services, and Service ScienceDigitalization of services, human-robot interaction, service failure, service robotsCustomer Responses to Service Robots – Comparing Human-Robot Interaction with Human-Human InteractionConference Paper10.24251/HICSS.2019.170