Predicting Customer Satisfaction in Service Processes Using Multilingual Large Language Models

Liessmann, AnninaZilker, SandraWeinzierl, SvenSukhareva, MariaMatzner, Martin2023-12-262023-12-262024-01-03978-0-9981331-7-168993cfc-eabf-41f3-9eb0-5115cf55a655https://hdl.handle.net/10125/106566engAttribution-NonCommercial-NoDerivatives 4.0 InternationalService Analyticsmachine learningnatural language processingpredictive process monitoringprocess miningservice analyticsPredicting Customer Satisfaction in Service Processes Using Multilingual Large Language ModelsConference Paper10.24251/HICSS.2024.189