Fromm, HansjörgSatzger, GerhardSetzer, Thomas2019-01-022019-01-022019-01-08978-0-9981331-2-6http://hdl.handle.net/10125/602621 pageengAttribution-NonCommercial-NoDerivatives 4.0 InternationalService AnalyticsDecision Analytics, Mobile Services, and Service ScienceIntroduction to the Minitrack on Service AnalyticsConference Paper10.24251/HICSS.2019.224