Managing Change Through a Work Environment Which Promotes Forgetting

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dc.contributor.authorThim, Christof
dc.contributor.authorGronau, Norbert
dc.contributor.authorKluge, Annette
dc.date.accessioned2019-01-03T00:38:40Z
dc.date.available2019-01-03T00:38:40Z
dc.date.issued2019-01-08
dc.description.abstractChanging established business processes poses many obstacles. Employees falling back into old routines is one problem, change-managers have to cope with. This paper investigates the reasons of this fall-back actions and gives insight into how this behavior can be avoided and how newly learned actions are stabilized. From a psychological perspective we propose that the presence of retrieval cues triggers old and hampers new routines. By controlling the work environment and eliminating or manipulating these cues, it is possible to ease learning. We demonstrate the cue manipulation in an experimental setting and present the preliminary results from our first experiments.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2019.660
dc.identifier.isbn978-0-9981331-2-6
dc.identifier.urihttp://hdl.handle.net/10125/59985
dc.language.isoeng
dc.relation.ispartofProceedings of the 52nd Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectIntentional Forgetting in Organizations and Information Systems
dc.subjectKnowledge Innovation and Entrepreneurial Systems
dc.subjectforgetting, routines, production, work settings, process change, experiments
dc.titleManaging Change Through a Work Environment Which Promotes Forgetting
dc.typeConference Paper
dc.type.dcmiText

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Intentional Forgetting in Organizations and Information Systems