Understanding the Rogue User
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2007
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Abstract
Visions of a harmonious online community are usually crushed quite quickly once human beings start to participate. A totem
of user-centered design is that people use technologies in ways never intended by their designers (see, for example, Nielsen 1993), sometimes emotionally, but distinguishing destructive and creative interactions with an information system is often difficult. This distinction is addressed in this chapter via the concept of a rogue user, an active participant in an online community who violates the community’s rules or spirit. Evidence of rogue behaviors in the Answerbag (www.answerbag.com) online question answering community was obtained through user postings and site logs, and an
alyzed through the lens of the Diagnostic and Statistical Manual of Mental Disorders (DSM-IV-TR 2000), to suggest ways in which rogue behaviors can be understood and mitigated in the design of future online communities.
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Online social networks, Question-answering systems
Citation
Rich Gazan (2007). Understanding the Rogue User. In: Diane Nahl and Dania Bilal, eds. Information & Emotion: The Emergent Affective Paradigm in Information Behavior Research and Theory. Medford, New Jersey: Information Today, 177-185.
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