Quality improvement in the service sector: an expert support system (ESS) for continuous improvement

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dc.contributor.authorHope, Beverley G.
dc.date.accessioned2009-07-15T17:28:31Z
dc.date.available2009-07-15T17:28:31Z
dc.date.issued1995
dc.description.degreePh.D.
dc.identifier.urihttp://hdl.handle.net/10125/9544
dc.languageeng
dc.publisherUniversity of Hawaii at Manoa
dc.relationTheses for the degree of Doctor of Philosophy (University of Hawaii at Manoa). Communication and Information Sciences; no. 3258
dc.rightsAll UHM dissertations and theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission from the copyright owner.
dc.subjectService industries
dc.subjectBanks and banking--Customer services
dc.subjectQuality assurance--Data processing
dc.subjectExpert systems (Computer science)
dc.titleQuality improvement in the service sector: an expert support system (ESS) for continuous improvement
dc.typeThesis
dc.type.dcmiText

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