Paving the way for ERP Implementation in Higher Education Institutions - A Review of Critical Success Factors

Abstract

The number of Enterprise Resource Planning (ERP) implementations in higher education has increased significantly over the past decade. Research shows that the failure rate in this sector is higher than in other business sectors. This can be attributed to many factors, more specifically critical success factors (CSF). According to previous research, considering these factors can help to successfully implement ERP in higher education. The objective of this paper is to identify the Critical Success Factors of ERP implementations in Higher Education Institutions (HEI) by conducting a rigorous literature review. The findings are then compared with Information Systems' CSFs and ERP CSFs in organisations of different sectors and discussed against the background of the unique organisation form of HEI. The Findings will help prevent future projects in higher education from failure.