Using ChatOps to Achieve Continuous Certification of Cloud Services

dc.contributor.author Ohagen, Paul
dc.contributor.author Lins, Sebastian
dc.contributor.author Thiebes, Scott
dc.contributor.author Sunyaev, Ali
dc.date.accessioned 2021-12-24T18:29:22Z
dc.date.available 2021-12-24T18:29:22Z
dc.date.issued 2022-01-04
dc.description.abstract Continuous service certification (CSC) recently emerged as a promising means to provide ongoing assurances and disrupt pertinent certification approaches. CSC involves the consistent gathering and assessing of certification-relevant data by certification authorities about service operation to validate ongoing adherence to certification criteria. While research on CSC is increasing, practitioners still struggle in transferring researchers' suggestions and guidelines into practice. This study provides a tentative design and a prototype of a monitoring-based service certification (MSC) system based on the novel ChatOps approach. Iterative evaluations support our propositions that ChatOps' three key elements, a chat platform, chatbots, and third-party integrations, support the achievement of CSC. We contribute to research and practice by proving the technical feasibility of an MSC system, guiding future research and practitioners on achieving monitoring-based CSC, and validate the applicability and usefulness of extant guidelines on monitoring-based CSC proposed by prior research.
dc.format.extent 10 pages
dc.identifier.doi 10.24251/HICSS.2022.912
dc.identifier.isbn 978-0-9981331-5-7
dc.identifier.uri http://hdl.handle.net/10125/80254
dc.language.iso eng
dc.relation.ispartof Proceedings of the 55th Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject Cybersecurity and Software Assurance
dc.subject certification
dc.subject chatops
dc.subject cloud computing
dc.subject continuous service certification
dc.title Using ChatOps to Achieve Continuous Certification of Cloud Services
dc.type.dcmi text
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