Hermeneutic Phenomenological Study to Explore the Experience of Native Hawaiians Patients in Terms of Satisfaction/Dissatisfaction with Nursing Care

Date
2015-12
Authors
Beck, Christine
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[Honolulu] : [University of Hawaii at Manoa], [December 2015]
Abstract
The survey as a traditional method for evaluating patient satisfaction/dissatisfaction may limit the ability of patients to express their opinions. The aims of this research study were to: 1) better understand the experience of the Native Hawaiian patient in terms of satisfaction or dissatisfaction with nursing care, and 2) identify barriers and facilitators that Native Hawaiian patients experience in terms of the Press Ganey Satisfaction Performance Suite which is used to measure patient satisfaction. The proposed methodology for this study was a hermeneutic phenomenology research approach that sought to elicit and capture the lived conscious experiences of people (phenomena) within their everyday lives (van Manen, 1997). Major themes that emerged and resonated participants included: 1) Expectations of Professional Behavior, 2) Patient-Centered Care, 3) The Caring Environment, and 4) The Ohana. Implications of this proposed study for nursing include: 1) giving a voice a to a marginalized and vulnerable population through its own unique and rich experiences, and perceptions of the phenomena of patient satisfaction/dissatisfaction, and 2) expanding the knowledge base for nurses who will be able to form more meaningful partnerships with Native Hawaiian patients in order to provide more appropriate advocacy, education, and nursing care, and 3) supporting the use of qualitative methods to explore patient satisfaction/dissatisfaction.
Description
Ph.D. University of Hawaii at Manoa 2015.
Includes bibliographical references.
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