Why Do Consumers Review Doctors Online? Topic Modeling Analysis of Positive and Negative Reviews on an Online Health Community in China

Simple item page
dc.contributor.author Pang, Patrick Cheong-Iao
dc.contributor.author Liu, Libo
dc.date.accessioned 2020-01-04T07:17:03Z
dc.date.available 2020-01-04T07:17:03Z
dc.date.issued 2020-01-07
dc.description.abstract Consumers often learn from others through a social learning process (e.g. electronic word of mouth) before making decisions. From the e-business perspective, online reviews have changed how people select products and services, and no doubt it is the same in the e-health sector. In this study, we examine online reviews of patients and health consumers for their doctors in an online health consultation platform in China. We combine machine learning and qualitative techniques to derive the themes of online reviews and the factors leading to positive and negative reviews. Our analysis demonstrates that service levels of hospitals, doctors’ communication skills and their professional skills influence the sentiment of reviews. Our findings offer important insights into theories and practice for studying online reviews in the healthcare context.
dc.format.extent 10 pages
dc.identifier.doi 10.24251/HICSS.2020.087
dc.identifier.isbn 978-0-9981331-3-3
dc.identifier.uri http://hdl.handle.net/10125/63826
dc.language.iso eng
dc.relation.ispartof Proceedings of the 53rd Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject Social Media and e-Business Transformation
dc.subject information sharing
dc.subject online health community
dc.subject review
dc.subject topic modeling
dc.title Why Do Consumers Review Doctors Online? Topic Modeling Analysis of Positive and Negative Reviews on an Online Health Community in China
dc.type Conference Paper
dc.type.dcmi Text
Files
Original bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
0070.pdf
Size:
2.47 MB
Format:
Adobe Portable Document Format
Description:
Download
Collections
Social Media and e-Business Transformation