Investigating Engagement in Semi-Synchronous Online Collaboration

Abstract

Knowledge work is increasingly conducted in various temporary knowledge collaborations, where participant engagement is critical for successful outcomes. Collaboration modes can vary from synchronous to asynchronous. To investigate knowledge worker engagement on a digital collaboration platform, we conducted a systematic literature review to identify key themes of engagement in semi-synchronous knowledge collaboration. Given the limited previous research on this topic, this study uses a multi-method approach to increase understanding of this timely topic. We interviewed knowledge workers to explore factors supporting or hindering their engagement. The results give insight into the opportunities and challenges of semi-synchronous knowledge collaboration on digital platforms. The paper contributes to research and practice on participant engagement in knowledge collaboration on digital platforms.