How Well Do Service Concepts Apply to Digital Services and Service Digitalization?

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dc.contributor.authorAlter, Steven
dc.date.accessioned2020-01-04T07:23:26Z
dc.date.available2020-01-04T07:23:26Z
dc.date.issued2020-01-07
dc.description.abstractThis paper explores the extent to which typical service concepts apply to digital service (DS) and service digitalization. It defines service, service systems, digital, digitalization, digital objects, digital agents, digital service, and service digitalization. Application of those definitions to four real world cases explores how well concepts from the service literature describe DS and service digitalization.
dc.format.extent10 pages
dc.identifier.doihttps://doi.org/10.24251/HICSS.2020.147
dc.identifier.isbn978-0-9981331-3-3
dc.identifier.urihttp://hdl.handle.net/10125/63886
dc.language.isoeng
dc.relation.ispartofProceedings of the 53rd Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectDigital Services and The Digitalization of Services
dc.subjectdigital agent
dc.subjectdigital innovation
dc.subjectdigitalization
dc.subjectdigital object
dc.subjectdigital service
dc.subjectservice
dc.subjectservice system
dc.titleHow Well Do Service Concepts Apply to Digital Services and Service Digitalization?
dc.typeConference Paper
dc.type.dcmiText

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