How Well Do Service Concepts Apply to Digital Services and Service Digitalization?

Date
2020-01-07
Authors
Alter, Steven
Contributor
Advisor
Department
Instructor
Depositor
Speaker
Researcher
Consultant
Interviewer
Journal Title
Journal ISSN
Volume Title
Publisher
Volume
Number/Issue
Starting Page
Ending Page
Alternative Title
Abstract
This paper explores the extent to which typical service concepts apply to digital service (DS) and service digitalization. It defines service, service systems, digital, digitalization, digital objects, digital agents, digital service, and service digitalization. Application of those definitions to four real world cases explores how well concepts from the service literature describe DS and service digitalization.
Description
Keywords
Digital Services and The Digitalization of Services, digital agent, digital innovation, digitalization, digital object, digital service, service, service system
Citation
Extent
10 pages
Format
Geographic Location
Time Period
Related To
Proceedings of the 53rd Hawaii International Conference on System Sciences
Rights
Attribution-NonCommercial-NoDerivatives 4.0 International
Rights Holder
Email libraryada-l@lists.hawaii.edu if you need this content in ADA-compliant format.