How Well Do Service Concepts Apply to Digital Services and Service Digitalization?
How Well Do Service Concepts Apply to Digital Services and Service Digitalization?
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Date
2020-01-07
Authors
Alter, Steven
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Abstract
This paper explores the extent to which typical service concepts apply to digital service (DS) and service digitalization. It defines service, service systems, digital, digitalization, digital objects, digital agents, digital service, and service digitalization. Application of those definitions to four real world cases explores how well concepts from the service literature describe DS and service digitalization.
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Keywords
Digital Services and The Digitalization of Services,
digital agent,
digital innovation,
digitalization,
digital object,
digital service,
service,
service system
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10 pages
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Proceedings of the 53rd Hawaii International Conference on System Sciences
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Attribution-NonCommercial-NoDerivatives 4.0 International
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